Family Resources

Special Education Recovery Services

Beginning this fall, every DOE school will offer an after school or Saturday program (or a combination of the two) to deliver Special Education Recovery Services. Special Education Recovery Services are specialized instruction and related services, targeted to each student’s individual needs. These services will be provided to students with IEPs in addition to their regular school day. They offer the opportunity for children to receive additional services as soon as possible, without any need for parents to make a request or wait through an administrative process.

To learn more about Special Education Recovery Services, visit the Special Education Family Resources page on the DOE website.

Family Guide To Special Education School Age Services  available in:

New Classes on Parent University!

Did you know you can now access Parent University in the new NYC Schools Account (NYCSA) Portal. Parent University offers training, coaching, and other resources for families to help you advocate for the educational success of your children. Take courses and even gain certificates of completion.

Need help? Visit YouTube for user tutorials. Download this flyer for instructions on how to enable captions in multiple languages.

Course Title


Early Childhood Education 


Health & Wellness

Family and Community Wellness Collective 

“I am so grateful for the opportunity to build our community and build bridges among our families.  This has been so helpful personally to me and I hope it will help others as well.”

-Family Healing Ambassador

On behalf of the Office of Family and Community Empowerment (FACE) and the Division of School Climate and Wellness (DSCW), we congratulate over 850 Family Healing Ambassadors spread throughout the five boroughs who have gone through the professional learning series. To support the parents attending the workshops, we also want to highlight the over 400 parent coordinators and central staff who attended the series. In these sessions, Family Healing Ambassadors learned:

  1. How to identify families strengths and resiliency during this time, understand community and intergenerational trauma, as well as healing centered practices. 

  2. Defining what trauma is and what trauma isn’t, recognize signs and symptoms of trauma, help to highlight families strengths within a traumatic time. 

  3. Proactive wellness and calming strategies as well as, when and how to seek additional support.

  4. Discussing practical implementation tools for the school’s parent workshop. 

The Family and Community Wellness Collective focused on the mayor’s list of the 33 communities “hardest hit” by COVID-19. Be on the lookout for Ambassador facilitated workshops throughout communities in participating schools. Together we will build on areas of strength and will continue to work collaboratively providing supports towards healing.  

Specialized High School Admissions Test

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All current 8th and first-time 9th grade students who live in New York City can apply to high school and test and/or audition to apply to the Specialized High Schools during the 2021-2022 school year. In mid-October, you’ll get your child’s welcome letter with details on how to access your MySchools account and participate.


Today, we have updates for students interested in applying to any/all of the eight testing Specialized High Schools. You apply to these schools by registering for and then taking the Specialized High Schools Admissions Test (SHSAT); offers are made based on each student’s SHSAT score, their school preferences, and seat availability. Here’s what to do, when:

  • Prepare. Detailed test information, sample tests, and information about testing accommodations are available on our website.

  • Register. Registration will open in mid-October 2021. Specific registration dates are coming soon!

  • Test. All registered students will take the SHSAT in December 2021. When specific test dates and other information become available, we will send an update. 


  • When to submit your high school application, the way to apply to most of the city’s 700+ program options.

  • When and how to register for programs at Fiorello H. LaGuardia High School of Music & Art and Performing Arts, NYC’s audition Specialized High School, which uses a separate admissions process.

  • How to audition for arts programs at high schools across the city, including LaGuardia.


Questions? Talk to your child’s current school counselor or email

Universal NYC Baby Bonds: Kids Rise Save for College Program 

The Mayor and Chancellor have announced a citywide expansion of the community-driven NYC Kids RISE Save for College Program. This public-private-community partnership provides families, schools, and communities access to a universal scholarship and savings platform, regardless of a family’s income or immigration status. Starting this year, every kindergartener enrolled in a New York City public school will have access to an NYC Scholarship Account, with $100 invested toward their future education and up to $200 in rewards. Register for an info session to learn more.

Celebrate Homecoming on Parent University!

Did you know you can now access Parent University in the new NYC Schools Account (NYCSA) Portal. Parent University offers training, coaching, and other resources for families to help you advocate for the educational success of your children. Take courses and even gain certificates of completion.

Need help? Visit YouTube for user tutorials. Download this flyer for instructions on how to enable captions in multiple languages.

Course Title


Health & Wellness 

Adult & Continuing Education 

Support for Children of Incarcerated Parents

This October is the 7th annual See Us, Support Usmonth of awareness to increase support for children of incarcerated parents. This year, SUSU focuses on supporting children’s educational success and wellbeing from early childhood through college in educational and afterschool settings. Please see the SUSU Educator Invite to learn how you, families, and students can get involved, and encourage students to enter the SUSU art contest.

September 13th is the First Day of School for New York City Public Schools!

Fall 2021 marks an important homecoming for our schools. On September 13, we begin the journey to recovery by welcoming New York City students back to school communities and classrooms where they can feel safe and well-cared for, and where they can learn and grow socially, emotionally, and academically.

NYC DOE sat down with students, families, and educators to talk about what it means to be back in school buildings this fall. In this video, they share their expectations and why they are excited for in-person learning to start again.

We are excited about getting everyone back into their classrooms for face-to-face learning with dedicated and caring educators! Given that we are all still in the middle of the COVID-19 pandemic, we know many of you have questions about the health and safety precautions being used at City schools this year. Read more about what to expect below, and in The Morning Bell, an online publication designed for NYC students, parents, and educators.

Storm Recovery Updates and Post-Storm Resources

NYC Emergency Management 

The City of New York has developed a list of resources for those who were affected by this historic storm. Please visit

New Yorkers are encouraged to report damage to their property by calling 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115) or by accessing the Damage Assessment Tool online.TheDamage Assessment Tool allows the City to immediately collect damage information from New Yorkers to assess the impact upon affected areas. (Note: Reporting damage with this form is for tracking purposes only. You will not be provided a confirmation number.)

Service Centers Open Citywide

The City is opening service centers to provide resources to New Yorkers affected by this emergency. The following locations will be open Friday, September 3, from 12 p.m. to 6 p.m.:

Bronx – 890 Garrison Avenue, 1st floor (Job Center Queuing or CSIC Waiting Area)

Brooklyn – 95 Evergreen Avenue, 2nd floor (Job Center CMU Waiting Area)

Queens – 32-20 Northern Boulevard, 2nd floor (SNAP Waiting Area)

Manhattan – 109 East 16th Street, 1st floor (former CBIC Waiting Area)

Staten Island – 201 Bay Street, 2nd floor (SNAP Waiting Area)

Department of Environmental Protection

File a report with ponding/flooding report with DEP

Red Cross

Anyone who experienced flooding in their homes can call(877) 733-2767 which is the Red Cross hotline to register and request assistance; which would be in the form of a flood kit (if totally displaced, residents should indicate that to the operator).

NYC DOE Homecoming Health And Safety Guide For Families

DOE released the DOE Homecoming Health and Safety Guide for families, which includes the latest health and safety precautions that will be in place when schools open for school year 2021-22 to provide a safe and healthy in-person learning experience for all students. Please share the Homecoming Guide with families in your school community as soon as possible; translations will also be available at in the coming days. 

All the latest updates and information on School Year 2021-22 can be found at,and health & safety information is available at

P-EBT Resources

Every single NYC public school student is automatically eligible—regardless of income or immigration status—. No application or registration is required. P-EBT does not affect any other benefits or public charge status. Students in parochial or charter schools may be eligible if their school participates in the National School Lunch Program (NSLP).  For more information, please check out the links below.

GetFoodNYC:  Free Food Locations

Get a map of food resources across the city:Free food pantries, Grocery stores and farmer’s markets locations, grab & go meals at NYC Schools, available for all children or adults in need.

Free, Fast Wi-Fi in NYC

LinkNYC is a first-of-its-kind communications network that is replacing pay phones across the five boroughs with new structures called Links. Each Link provides super fast, free public Wi-Fi, phone calls, device charging, and a tablet for access to city services, maps and directions.  Learn more here.

As part of their franchise contract renewals with the City, Time Warner Cable and Cablevision have partnered with DoITT and the Parks Department to provide public Wi-Fi service in nearly 80 parks locations across the five boroughs. NYC Parks Wi-Fi access is available on a free and limited-free basis. View a map of Parks WiFi locationsLearn more here.

All branches of the Library feature computers that offer access to the Internet, electronic databases, library catalogs, and Microsoft Office. Every location also offers free Wi-Fi access during open hours.  Learn more here.

Learn more about Broadband Access programs here:

Emergency Broadband Benefit

Harlem WiFi

NYC Connected Communities

NYCHA Digital Van

TWC Learning Labs

The Emergency Broadband Benefit 

The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.


Family Welcome Centers

Family Welcome Centers serve NYC families all year round with enrollment and admissions. Our staff members provide remote support Monday through Friday via email, phone, or video conference. 

To request support and/or set up an appointment, please complete and submit this form: Request for Support

When we receive your form, we will call or email you to support your request. We’ll make every effort to respond within 72 hours. We are grateful for your patience.

Need help accessing or submitting the online form? Call 718-935-2828 for assistance.

Free Tutoring for Grades K-12

EduMate NYC offers free, virtual tutoring for K-12 students, delivered by college and graduate students. 
Virtual K-8 tutoring is available for free through Educove, founded by Stuyvesant High School students.

Help Now NYC

Employment resources, food assistance, health and medical assistance, emotional support and spiritual care are available through Help Now NYC.

NYC Well

Support is available by calling 888-NYC-WELL (888-692-9355). Don’t wait. Connect with someone who will listen and help. Call 24 hours a day, 7 days a week, 365 days a year. 888-NYC-WELL (888-692-9355)

Benefits Navigator

The Office of Community Schools’ Students in Temporary Housing Team now has a Benefits Navigator Tool – a simple way for families to access a wide array of publicly available benefits and resources from the DOE and other city agency partners.

INCLUDEnyc: Information for Students with Disabilities

INCLUDEnyc is a non-profit providing training and information for young people with any disability (age 0-26) in New York City, their families, and the professionals who support them. Learn more about organizations and programs supporting young people with disabilities. Connect with representatives via chat, audio, or video to learn more about Summer Camps,  After School, Recreation, Athletics, Art, Dance, and Music Transition Services and College Supports and Services. More information here. 

Free Training at Parent University

Parent University is a course registration and management system which provides free training on a wide range of topics. Check out on-demand offerings such as: Google Classroom, How to Use Text to Understand Unknown Words or Phrases, Tweens, Teens, Tech and Mental Health, and so much more. Check out the site here.  

Learning Heroes

In partnership with the National PTA and Univision, Learning Heroes is excited to showcase the next round of Team Up for Success, which provides ongoing parent communications with free research-based tools and resources throughout the year.  

Today we present an updated Parent-Teacher Planning Tool that helps parents form a two-way relationship with their child’s teacher and share progress! We’ve also created this video to assist parents and guardians with using the tool.

As a part of this series we previously debuted our “Dear Teacher” letter meant to introduce families to their child’s new teacher, and a new Parenting Minutes video from WNET, focused on building parent-teacher relationships. 

Please consider helping amplify Team Up for Success by:

  • Sharing our Team Up for Success Toolkit with your networks 
  • Adding a campaign blurb to your organization’s newsletter and/or other email communications 

#TeamUpForSuccess with Learning Heroes!